Customer Support Is Shifting From Chatbots to AI That Fixes Problems End-to-End in 2026
AI customer service escalation is redefining what “support” actually means. For years, chatbots promised automation but mostly delivered scripted replies, broken handoffs, and endless frustration. Customers learned quickly: bots answer FAQs, but real problems still require humans. In 2026, that boundary is disappearing. Customer service is now shifting from conversational bots to agentic support systems … Read more